Depending on our relationship with you the data we hold can vary, from your name, email address and phone numeber to ID, Proof of Address and Bank Details.

We only collect information we need in order to run our business, for example if you are a current or former tenant we will only hold relvent information to help us perform our legal obligations to you.

Sometimes this means collecting details of your bank or copies of your ID. If you want us to delete this information please submit the form below.

If you havent dealt with us in a length of time its likley that your information has already been deleted. Its your right to request any data we may have.

Sure! If you want to receive a copy of all the information we hold on you, please submit the form below; we'll be sure to get back to you and send you a copy of everything we have.

Depending on the type and amount of information we hold it can take between 14-30 days, We hope to get the majority of requests completed within 14 days of submission.

Our data is held on our principal servers, where all personal data is held and processed, these servers are located in the UK. In addition, we back data up to secure servers with Amazon Web Services, located in the United States. Amazon is registered as part of the EU-US Privacy Shield Framework, so complies with the EU data protection requirement.

Under the GDPR, any processor of personal data that suffers a breach needs to be able to inform both the data controller and the customers affected within 72 hours. We have systems and protocol in place for preventing and managing a data breach.

We have appointed a Data Protection Officer (DPO), and our efforts to comply with the new regulation involve both our technical team – who are making some changes to the core system so they are available to all our clients – as well as our central and marketing teams, to ensure that any changed approach is adopted appropriately throughout the business.

We’ve completed a comprehensive audit that identified what personal information we store for our Tenants, Landlords and Suppliers, what that data is used for, where it’s held, and how it’s accessed.

Following that audit, there are two principal changes we’re making: forms on websites are becoming “double opt-in”, so for anyone to use personal information that has been collected via a form we will need to ensure that the individual has explicitly consented for the information to be used in that way; and secondly, we’re improving the way we can allow an individual to access any data we hold on them, including providing the ability for them to delete it if they so wish.

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