Disclaimer Use of this website is subject to the following disclaimers. Student Housing is committed to the highest standard of quality information and every attempt has been made to ensure up to date and accurate information is provided.
Student Housing does not guarantee the accuracy or validity of the information on this website. Use of this website is entirely at your own risk and Student Housing do not accept liability of any kind for any loss, damage or inconvenience caused as a result of relying on information supplied. Within our website you may find links to other sites. Student Housing has no control over, and shall not be responsible for, the content of such sites nor are we responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Privacy Student Housing uses and protects any information you provide when using this website. Student Housing is strongly committed to protecting the privacy of users. When you provide us with personal information through this website, it will be treated in the strictest of confidence and in accordance with Data Protection Act 1998.
Collection of Information
You can browse some of our site without telling us who you are or revealing any personal information to us. In some areas you will be required to register and/or supply personal details such as:
• Name
• Contact information including email address
• Demographic information such as postcode
• Diversity details such as age, gender, ethnicity
• Other information relevant to customer surveys and/or offers
What we do with the information we gather is to understand your needs, provide you with a thorough response and to continue to improve our services to you. In particular we are likely to use it to:
• Respond to your query
• Process applications you make
• Keep internal record up to date
• Improve our products and services
Marketing
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided. We may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
Sharing information with others
No personal information you give us will be passed on, or sold, to third parties for commercial purposes.
Our policy is that all information will be shared among Derwent Students team members, on a need to know basis, and according to legal regulations.
Sometimes we have to confirm or share information with other organisations. This is to help identify and prevent fraud. These organisations may include:
• Local Authority
• Police
• Energy suppliers
• Universities
• Deposit Protection
Security
We are committed to ensuring your information is secure and only kept as long as is required by law. In order toprevent unauthorised access, disclosure, change, damage or loss, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies
“Cookies” are widely used on most websites. It is a small piece of text stored on your computer’s hard drive (or tablet’s flash drive, etc.). A website can use this to tailor its operations to your needs, likes and dislikes by remembering your preferences without storing information about you in its database.
Most web browsers automatically accept cookies, but you can usually modify your browser to decline cookies if you prefer. This may prevent you from taking full advantage of many websites however. For more information about cookies, please visit the ‘All about Cookies’ website.
How we use cookies
If you log in to add a comment, this will set an identifying cookie, as with most sites. Logging out again will remove it. If you do not wish the site to set cookies, do not register an account; or log out of any account you already have.
We may also use analytical software to view activity on our web site, which in turn helps us to improve the site. This does not identify individuals, it shows us a certain number of people viewed a certain page, and then went to another page. Cookies are essential for this to work, you can disable cookies in your browser to stop these being set. Cookies on our site do not hold any personal information nor give us access to your computer. They are used for statistical or access purposes only.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• By not ticking a checkbox, located on some forms, will prevent us from storing the data provided
• By writing to our Head Office
Terms and Conditions
By using this website you are agreeing to the terms and conditions contained within this Disclaimer and Privacy Policy as well as our terms of service.
Student Housing may change this policy from time to time by updating this page. You should periodically check this page to ensure you are happy with any changes made. This policy is effective from 18th May 2018.
Call Recording Policy
& GDPR Compliance
April 9th 2024
1. Introduction
As part of our commitment to delivering high-quality service and ensuring operational
efficiency, we have implemented a call recording and AI transcription service. This policy
outlines the purpose of call recordings, the legal basis for processing, and how we ensure
compliance with UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic
Communications Regulations (PECR).
2. Purpose of Call Recording
We record calls for legitimate business purposes, including but not limited to:
• Providing evidence of a business transaction
• Ensuring compliance with regulatory or legal requirements
• Meeting quality control or training objectives
• Detecting or preventing fraud or crime
• Investigating unauthorised use of our telecommunications systems
• Ensuring the efficient operation of our telephone system
3. Legal Basis for Call Recording
Under UK GDPR, businesses are permitted to record calls without explicit verbal
notification when there is a lawful basis for processing. The key legal justifications for call
recording include:
• Legitimate Interest (Article 6(1)(f) UK GDPR): Recording is necessary for the
purposes listed above, particularly to provide evidence of transactions and resolve
disputes.
• Contractual Necessity (Article 6(1)(b) UK GDPR): Recording may be required to fulfil
contractual obligations, such as verifying instructions relating to property
management.
4. Examples of Call Recording Usage
Examples of how recorded calls may be used include:
Lincoln Property Company LTD, Student Housing, St Mark Street, Lincoln, LN5 7BA
Lincoln@Student-Housing.co.uk | 01522 410 646 | www.Student-Housing.co.uk• Rent Agreements: A tenant agrees to a revised rent payment schedule over the
phone, which serves as proof of the agreement.
• Maintenance Authorisation: A landlord approves a maintenance request verbally,
ensuring there is a record of consent.
• Deposit Disputes: A tenant disputes a charge on their deposit, and the recording
verifies prior communication regarding deductions.
• Complaint Resolution: A landlord or tenant raises a complaint, and recordings
provide clarity on what was previously discussed.
• Legal & Compliance Records: Calls may serve as proof that legal and compliance-
related matters were communicated and acknowledged.
5. Data Storage & Security
Call recordings are securely stored and retained in line with data protection laws and our
internal retention policies. Access to recordings is strictly limited to authorised personnel,
and they are not shared with third parties unless required by law.
6. Subject Access Requests (SARs)
Under UK GDPR, individuals have the right to request access to personal data we hold
about them, including call recordings. Requests must be submitted in writing, and we will
respond within one month, in line with GDPR requirements.
7. Compliance with ICO & PECR Regulations
We follow the guidance of the Information Commissioner’s Office (ICO) and comply with
PECR regulations, ensuring that recordings are only used for legitimate business
purposes.
For more information on your data protection rights, please visit the ICO website: https://
ico.org.uk/.
8. Contact Information
If you have any concerns regarding call recording or wish to submit a data access
request, please contact us at: management@Student-Housing.co.uk or write to us at
Student Housing, St Mark Street, Lincoln, LN5 7BA or call us on 01522 410 646