Frequently Asked Questions

We recommend starting your search in January/February for the following academic year. The best properties tend to be reserved early, especially for larger groups.

Yes, all student tenants require a UK-based guarantor. This is typically a parent or guardian who agrees to cover the rent if you're unable to pay. International students without a UK guarantor may need to pay additional rent in advance.

The deposit is typically equivalent to 5 weeks' rent. This is protected in a government-approved deposit protection scheme and returned at the end of your tenancy, subject to the property's condition.

We encourage all prospective tenants to view properties before making a decision. You can book viewings through our website, by phone, or by visiting our office.

You can report maintenance issues through our online portal, by email, or by calling our office during business hours. For emergencies outside office hours, we provide a 24/7 emergency contact number.

This varies by property. Some properties include utilities (water, electricity, gas, internet) while others require tenants to set up and pay for these separately. Check your specific property listing for details.

Occasional overnight guests are permitted, but extended stays (typically more than 2-3 consecutive nights) require notification to the agency. The property should not exceed its maximum occupancy for safety reasons.

Rent is typically paid via standing order on the same date each month. You'll receive payment details in your welcome pack when you move in. You can also pay through our tenant portal.

We aim to process deposit returns within 10 working days after the end of your tenancy, subject to a satisfactory check-out inspection and the return of all keys.

The property should be thoroughly cleaned, all personal belongings removed, and any damages reported. We provide a detailed check-out guide one month before your tenancy ends.

Yes, many of our tenants choose to renew. We typically contact you around January to discuss renewal options. Early renewal often comes with benefits such as fixed rent rates.

We offer comprehensive property management services specifically tailored to the student market. With our extensive experience since 2015, we understand the unique requirements of student properties and provide unmatched service including marketing, tenant vetting, maintenance coordination, and regular inspections. Our team's background as former students gives us unique insight into what makes a successful student property.

We offer flexible management packages ranging from tenant-find only to full management. Our full management service includes marketing, viewings, tenant selection, rent collection, maintenance coordination, regular inspections, and end-of-tenancy procedures. We can tailor our services to meet your specific needs and preferences.

We use a multi-channel marketing approach including our high-traffic website, major property portals (Rightmove, Zoopla), social media campaigns, university accommodation offices, and our extensive database of prospective tenants. We also produce professional photography and detailed floor plans to showcase your property at its best.

Our management fees are competitive and transparent, with no hidden costs. Fees vary depending on the level of service required and the number of properties you have with us. Contact us for a personalized quote tailored to your specific requirements.

We have a network of trusted, vetted contractors who provide quality work at competitive rates. For minor issues, we can authorize repairs up to an agreed limit without consultation. For larger issues, we'll provide quotes for your approval before proceeding. Our 24/7 emergency service ensures critical issues are addressed promptly.

We stay up-to-date with all relevant legislation affecting student properties, including HMO licensing, safety regulations, and tenant rights. We coordinate all necessary safety certificates (gas, electrical, EPC), ensure proper deposit protection, and handle all legal documentation. Our team receives regular training on regulatory changes to ensure your property remains fully compliant.

All our properties meet rigorous safety standards including gas safety certificates, electrical safety checks, and fire safety measures. We conduct regular property inspections throughout the tenancy to ensure ongoing compliance and address any emerging issues. Our properties are fitted with appropriate security features including secure locks, alarms where appropriate, and safety equipment.

We provide 24/7 emergency support for critical issues such as gas leaks, major water leaks, or security breaches. Our emergency maintenance team can be dispatched quickly to address urgent situations. Students are provided with clear emergency procedures and contact information upon moving in.

We carefully select properties in established student areas that offer a good balance of convenience, community, and safety. Many of our properties are in areas with high student populations, good transport links to universities, and appropriate amenities. We're happy to discuss specific neighborhood characteristics with parents who have concerns.

As a guarantor, you agree to cover rent payments and any damages beyond normal wear and tear if the student tenant fails to meet these obligations. The guarantor agreement typically lasts for the duration of the tenancy agreement. We always recommend reading the guarantor agreement carefully before signing.

Student Housing has been established since 2015, giving us extensive experience in the student accommodation sector. We're proud to be university accredited and PRS (Private Rented Sector) accredited, demonstrating our commitment to high standards and ethical practices.

While we respect the privacy of our student tenants, we understand parents' concerns, especially when acting as guarantors. With the tenant's permission, we can provide updates on significant tenancy matters. We encourage open communication between students and parents regarding tenancy arrangements.

While the tenancy agreement makes all tenants jointly liable for the full rent, as a guarantor, you're only responsible for the portion of rent and charges attributable to your child.

Your guarantee covers the initial fixed-term tenancy (typically 12 months) and continues if the tenancy is extended or renewed. For periodic tenancies, you can give two months' written notice, but this only takes effect after your child has vacated the property.

If your child wants to leave before the end of the fixed term, they (and you as their guarantor) remain liable for the rent until a replacement tenant is found. We'll work with your child to find a replacement, but cannot guarantee this will be possible.

Our office is open Monday to Friday. Hours may vary by branch and season — see our contact page for current opening times.

Our main office is located at St Mark Street, Lincoln, LN5 7BA. We're conveniently situated near the university campus and major student residential areas. Appointments are recommended for property discussions or to meet with our team.

You can reach us by phone at 01522 410 646, by send us a message, or by visiting our office during business hours. We aim to respond to all inquiries within one working day.

We are proud to be accredited by local universities and the Private Rented Sector (PRS) scheme. These accreditations demonstrate our commitment to maintaining high standards in property management and tenant relations. We're also members of relevant professional bodies in the property sector.

Our privacy policy is available on our website at our Privacy Policy page. This details how we collect, store, and process personal data in compliance with GDPR and other relevant legislation.

We take all feedback seriously and have a structured complaints procedure. Initial concerns should be raised with your property manager. If not resolved satisfactorily, you can escalate to our management team. We aim to resolve all complaints promptly and fairly, and are members of a property ombudsman scheme for independent resolution if needed.